Sarrah’s VIP List — Text Message Program Terms

Program sponsor: Sarrah Cafe Trinbago LLC, doing business as Sarrah’s Cafe Trinbago
Effective date: September 12, 2026 · Last updated: September 23, 2026

These terms cover Sarrah’s VIP List, the text message program run by Sarrah’s Cafe Trinbago. When you give us your mobile number and agree to receive texts, you agree to them.

The program has not started yet. As of 21 September 2026 we have not sent a single message under it. What follows are the rules it will run by, not a description of anything that has already happened. We will begin sending once our carrier registration is complete, and the number our messages come from will be shown on every message.

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Program at a glance

Program name	Sarrah’s VIP List
Who runs it	Sarrah Cafe Trinbago LLC (d/b/a Sarrah’s Cafe Trinbago), 454 Central Ave, City of Orange, NJ 07050
What it is	Texts about rewards, birthday messages, review requests, missed-call replies, catering inquiries, and offers we choose for you
How messages are sent	By an automated system, on a schedule or in response to something you did
How to join	Tick a consent box on the chat widget on our website or our guest sign-up form. The widget has two — one for replies and updates, one for offers. You must be 18 or over, on a US mobile number. Consent is not a condition of purchase
How we choose what to send you	Our register records what you buy automatically — you never type it in. Section 7
Messages come from	One dedicated US number for this program. It is shown on every message
Message frequency	These are recurring messages. Message frequency varies.
Cost	Message and data rates may apply.
To stop	Reply STOP to any message from us, at any time — or tell us any other reasonable way (Section 4). To restart, reply START
To get help	Reply HELP to any message from us, call (862) 444-0732, or email info@sarrahscafetrinbago.com
Carrier notice	Carriers are not liable for delayed or undelivered messages.
Privacy policy	https://sarrahscafetrinbago.com/privacy/

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1. How you join

You join by giving us your mobile number and ticking a consent box in one of two places: the chat widget on our website or our guest sign-up form. Boxes start unchecked, they are never ticked for you, and you can always submit without them.

On the chat widget there are two separate boxes, and you may tick either, both or neither. One covers messages about something you asked us — a reply, an update, a confirmation. The other covers offers and promotions. Ticking one does not tick the other, and we record them separately.

By submitting, you authorize Sarrah Cafe Trinbago LLC to text/call the number above for informational/transactional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.

By submitting, you authorize Sarrah Cafe Trinbago LLC to text/call the number above for promotional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.

On our sign-up form a single box covers both, and it says:

By checking this box, I agree that Sarrah’s Cafe Trinbago may contact me by text message and phone call at the number provided — including service messages about my request and marketing offers/updates — using automated technology. Consent is not a condition of purchase. Msg & data rates may apply; message frequency varies. Reply STOP to opt out, HELP for help. See Terms & Privacy Policy.

We keep a record of the exact sentence you agreed to, and the date and time you agreed to it. Ask us and we will show it to you.

You must be at least 18, on your own mobile number issued by a carrier in the United States. Please do not sign up somebody else’s number.

As soon as you join, we send one text confirming it. It names the program and says how to stop.

Joining is your choice, and it is a separate one. You do not have to join to buy anything, to join our rewards scheme, or to get a catering quote — decline and you pay the same prices and get the same service. Our rewards scheme and this text list run under one name, Sarrah’s VIP List, but joining one does not join you to the other: you can join rewards at the screen on our register, or on our sign-up form, without agreeing to texts. The only way onto the text list is ticking one of those boxes, and we record joining rewards and agreeing to texts separately. If we hold your number only because you paid at our register, that is not permission to text you, and we do not.

2. What we send you

These messages are sent by an automated system — on a schedule, or because of something you did. Nobody types them out one at a time, and agreeing to this program means agreeing to be messaged that way.

You may get:

• a confirmation text when you sign up;
• a rewards invitation, and one reminder;
• a request for your birthday if we do not have it, and one reminder — then we stop asking;
• a birthday message, if you told us your birthday;
• a review request after a visit, inviting you to review us publicly on Google;
• a text back when we miss your call — no offer, just us saying we saw you called;
• replies and updates about a catering or private event inquiry;
• offers, promotions, menu news and event invitations, including offers chosen for you from what you usually order.

If you text us a question, a person may reply directly. That is not the computer.

Our messages look like this:

Sarrah’s Cafe Trinbago Sarrah’s VIP List: you’re in. Msg frequency varies, sent automatically. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Sarrah’s Cafe Trinbago: Happy birthday from all of us. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

3. How often, and what it costs

These are recurring messages, and message frequency varies.

Message and data rates may apply. We do not charge you for these messages; your carrier may.

4. How to stop

Reply STOP to any message from us, at any time, to opt out.

You do not have to use that word. STOP, END, QUIT, CANCEL, REVOKE, OPT OUT and UNSUBSCRIBE always work — and so does telling us in ordinary language, by text, by phone on (862) 444-0732, by email to info@sarrahscafetrinbago.com, or by saying so to anyone working in the restaurant. No particular word and no particular channel is required.

One stop request ends all of it:

• our automated texts;
• any automated or recorded phone calls from us;
• our marketing emails — every one also carries an unsubscribe link, which is free and needs nothing from you but your email address;
• the feed from our register into your marketing record; and
• your place in any advertising audience we have uploaded.

You do not have to ask twice.

We act on it as soon as our system processes it, and in every case within ten business days. Stopping is free, and we then keep your number on a do-not-contact list so that it is not messaged again unless you ask us to start again.

After that we send one text confirming you are off the list. It carries no offer, no discount and no attempt to change your mind, and nothing follows it.

Stopping our messages does not cancel an order, a reservation or a catering booking — call (862) 444-0732 for that.

If you are giving up your number, text STOP first, so whoever gets it next does not start hearing from us. If we learn a number has changed hands, we stop texting it.

Changed your mind? Reply START in that same conversation, or just tell us, and we will start again.

5. How to get help

Reply HELP to any message from us and we reply with the program name and how to reach us. For a person, call (862) 444-0732 or email info@sarrahscafetrinbago.com.

6. Delivery, devices and carriers

Text messages travel over networks we do not control, so we cannot promise that every message arrives, or arrives on time. Carriers are not liable for delayed or undelivered messages.

If messages to your number keep failing, we stop sending to it. If you stop hearing from us and you did not ask to stop, reply START in that conversation from that phone, or tell us.

7. What we collect, and who else sees it

The short version. Our privacy policy at https://sarrahscafetrinbago.com/privacy/ has the detail.

Our register builds a picture of how you buy — what you spend, how often you come in, what you order — and you never typed any of it in. We use it to decide which offers you get. You can have a record with us without ever filling in one of our forms, and you can ask us any time what it holds. When you tell us to stop, that stops.

You also give us what you type into our forms: your name, mobile number, email address and birthday.

Your information goes to the companies that run the restaurant and carry the message — our messaging platform, the phone carriers, our register, our payment processor and delivery couriers — and to nobody else for any other purpose.

We never sell your information, and we never hand it to another business so that business can advertise its own products to you.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Your mobile number never goes to an advertising platform, a lead generator or a data broker.

8. Offers and rewards points

Offers we send are for you, cannot be passed on, have no cash value, and follow whatever rules the message itself sets. Rewards points are not cash and cannot be transferred; how you earn them, what they are worth and what happens if you leave are in the rewards section of our privacy policy.

9. Texting us

Please do not send us sensitive information by text — card numbers, bank details, ID numbers, or health information, including allergies. For an allergy, call (862) 444-0732 so it goes with your booking, not into our marketing system.

10. Changes

We may change these terms, or change or end the program. The current version always sits at https://sarrahscafetrinbago.com/terms/ with the “last updated” date at the top, and we post a notice before a significant change takes effect. If we ever want to send you a materially different kind of message from those listed in Section 2, we will ask you again rather than rely on this section.

11. Legal

New Jersey law governs these terms. If part of them cannot be enforced, the rest still applies. Nothing here takes away a right the law where you live gives you that cannot be given up.

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Reply HELP for help. Reply STOP to opt out, or to cancel. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.